We are excited to announce new opportunities for Claims Administrators to join our Rental Claims Services department at Enterprise Mobility' European Head Office in Egham, Surrey. Enterprise Mobility is a family-owned, world-class portfolio of brands. A global network that covers nearly 100 countries, nearly 80,000 dedicated team members, and more than 1.7 million vehicles taking customers wherever they want or need to go. Any way you want to think about it, we lead the transportation service industry.

How did we get here? The fact is, we owe our success to our people. That's why we empower everyone on our team with opportunities for promotion and growth. Our mission, along with our uncompromising commitment to customers, has made Enterprise a genuine success story and a truly special place to work.

The Claims Transfer Representative (CTR) assist with the administration of RCS (Rental Claims Services) UK office. They identify applicable liability coverage on claims and facilitates acceptance of liability exposures for claims on our rental fleet. Claims experience not required, full training will be provided. 

Administrative

• Handle telephone coverage for Rental Claims Services (RCS) mainline
• Update system notes and data fields
• Maintain a current workflow (diary)
• Research and identify payment/refund queries
• Distribute incoming digital mail and email
• Gather supporting documentation to facilitate the establishment of new RCS vendors

Communication

• Communicate effectively with renters, insurance carriers and other parties as necessary.  Successfully manage conflict during difficult or emotional situations
• Respond promptly and appropriately to requests (insurance information, Rental agreements etc.) from renters, insurance carriers and internal contacts
• Promptly notify supervisor/manager when a claim needs to be reassigned to a claims adjuster
• Document/explain reasons for decisions and recommendations

Investigative

• Determine primacy of liability coverage according to laws and marketing agreements
• Provide legal foundation for coverage positions
• Determine potential sources of liability coverage through phone contact and/or information searches
• Facilitate transferring liability exposures to appropriate liability carriers
• Verify limits of available coverage
• Identify claims that require handling by a claims adjuster and distribute
• Determine excess exposure potential and no liability exposure claims

• Time management skills, deadline orientated 
• Ability to work well as part of a team
• High levels of attention to detail
• Problem solving skills and ability to manage conflict
• Great communication skills both verbal and written
• Flexibility to adapt to change and manage a large and varied workload

Additional Information:

Please let us know about any accommodations you may need to participate in the recruitment process

Hours

• 40 hours per week Monday-Friday: 8.00am to 5.00pm

Location

• Enterprise House, Egham, Surrey, TW209FB
• Commutable via Public Transport

How to Apply

We take great care in our recruitment process to find the ideal candidate. It’s not all about us, we want you to have the chance to find out what we’re all about.

• The first step is our application form, which takes about 15 minutes to complete. As well as telling us lots about you, it helps us identify the kind of competencies that we look for in this role.
• If your application is successful one of our Talent Acquisition team will be in contact to arrange a competency based telephone interview.
• Finally you will be invited to attend an interview with the hiring manager and you have the chance to meet the team. 
• Please let us know about any accommodations you may need to participate in the recruitment process