We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $35 billion turnover and nearly 90,000 team members across 95 countries, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today.

We’re looking for passionate and customer-focused individuals to join our team as a Customer Service Representative at Bristol Airport . This is an exciting opportunity to become the face of our brand, delivering outstanding service to customers renting vehicles for their travel needs.

This is a temporary position starting in the April until October, requiring flexibility with shifts available across seven days a week between 7am and Midnight 

The number of contracted hours will be 45 per week, but flexibility with working days and times is essential

If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you!

What You’ll Do:

As a Customer Service Representative, you’ll be the friendly face that ensures our customers’ rental experience is smooth, efficient, and memorable. From rental to return, you’ll:

• Provide exceptional, friendly, and efficient service using our proven sales and service techniques.
• Facilitate the rental process by verifying driver details and ensuring a seamless experience from start to finish.
• Handle customer questions, comments, and complaints with professionalism and a positive attitude, resolving any issues to ensure complete satisfaction.

What We Need From You:

• A passion for delivering top-notch customer service in a dynamic, face-to-face environment.
• A flexible approach to work, including weekends and evenings, with the ability to work 45 hours per week.
• An upbeat attitude and a commitment to providing a world-class service experience every time!

The pay will be: £13.00 per hour

Ready to make a difference? Apply today and join the Enterprise Mobility family!

Resposnbilities:

• Key Responsibilities, but not limited:

   

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
  • Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems.
  • Process rental agreements accurately and efficiently, ensuring that the customer completes and signs all necessary documentation.
  • Conduct vehicle inspections with customers before and after rental periods, noting any pre-existing damage and explaining the return procedures.
  • Assist customers with loading and unloading luggage into rental vehicles, ensuring that they are comfortable and familiar with the vehicle's features before departure.
  • Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively.
  • Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements.
  • Provide excellent after-sales support, including assisting customers with returning vehicles, processing payments, and resolving billing discrepancies.

• Qualification:

   

  Join our team and become part of a dynamic and supportive work environment where your contributions are valued and recognised. Apply now to start your journey with Enterprise Mobility!

   

  • Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
  • Previous experience in customer service or retail.
  • Strong attention to detail and the ability to multitask in a busy environment.
  • Strong work ethic and positive attitude.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

   

  Additional Information:

   

  Please let us know about any accommodations you may need to participate in the recruitment process. 

  You must be over 21 years of age for insurance purposes.

  You must have a full manual UK or EU driving licence.

  No drug or alcohol related offence on driving record within the last five years is permitted.

  Hours - 45 hours a week with varied working patternsLocation - Birtsol Airport

   

  Pay - £13.00