• Administrative Representative- Heathrow Airport

    Heathrow Airport
    Customer Service/Support - Customer Service/Support
    Job ID
  • Overview

    Add an annual turnover of $22.3 billion to a rental and leasing fleet of over 1.9 million vehicles spread across over 10,000 locations worldwide and you get Enterprise Rent-A-Car – a business that’s grown into the largest global mobility provider in the world.


    Enterprise Rent-A-Car's Heathrow Airport location has a current opening for a full-time Customer Service Representative/Administrative Representative. The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support.  If you have a strong customer service focus, close attention to detail, and strong computer skills this role could be for you.



    Responsibilities include but are not limited to:

    • Phones
      • Incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
      • Outgoing calls- callback management, account receivables, and miscellaneous calls as assigned
    • Fleet Management and Maintenance
      • Notify Management of any known vehicle problems and any required vehicle maintenance
      • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
      • Assist in shuttling vehicles to and from other branches, repair facilities, etc.
      • Miscellaneous
        • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer close-pends and extensions
        • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
        • Maintain a regular and reliable level of attendance and punctuality
        • Perform miscellaneous and backup duties job-related duties as assigned
    • Knowledge/Skills/Abilities
      • Strong customer service skills and the ability to project patience, empathy and listening skills to handle tough customer scenarios with and without supervision
      • Ability to evaluate customer needs, fact find, builds rapport, answers questions, and probe for service quality
      • Strong verbal and written communication skills, and the ability to understand and follow instructions
      • Strong telephone handling skills
      • Accurate administrative skills in the area of typing, data entry and reporting
      • Knowledge of general office practices, basic computer programs and standard office equipment
      • Ability to maintain confidential information and discretion
      • Strong organizational and time management skills
      • Ability to learn all aspects of this role on-the-job
      • Ability to work independently and/or as a team in a cooperative manner to accomplish joint tasks and common objectives
      • Strong time management, attention to detail and ability to work in a fast-paced environment and handle multiple tasks, as well as resolve recurring and some irregular problems
      • Shows initiative
      • Ability to handle and solve problems in a professional manner
      • Maintain professional attitude and appearance
      • Ability to work and succeed in a multi-cultural environment


    The qualified candidate will possess the following:


    • A knowledge of Microsoft Office products, internet and telephone skills
    • 6 months to 1 year prior customer service retail or administrative support experience
    • You must have a full UK manual driving license, but we do make accommodations for applicants who don’t drive due to a disability



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