Enterprise

  • Customer Service Representative

    Location
    Oxford
    Area
    Customer Service/Support - Service Agent
    Job ID
    2018-257357
  • Overview

    Customer Service Representative are an invaluable member of our Enterprise Rent A Car branch teams. Their responsibilities are for the transporting and care of the vehicles and car park. This role is extremely varied and requires someone who enjoys working in a team focused, fast paced environment, customer service experience is also essential. Below is an outline of the main duties that you would expect to carry out on a daily basis at our Didcot branch.

     

    Flexibility required on hours but expectation is for the working week to reflect the below:

    Monday 2pm - 12am

    Tuesday 2pm - 12am

    Wednesday 2pm - 12am

    Thursday 2pm - 12am

    Friday 2pm - 12am

     

    Weekends are not required on a standard basis but may be requested on occasion.

     

    This is an hourly paid role at £8.25 per hour with up to £150 per month in bonus depending on performance.

    Responsibilities

    Vehicle Preparation  

    • Hoovering and prepping the cars
    • Clean vehicle exterior by hand, brush or by operating washing equipment
    • Polish, dry and clean vehicle windscreens, windows, lights, mats and exterior body, by hand
    • Hoover, shampoo, add air freshener and clean vehicle interior (some stain removal may be required)
    • Determine need for and add windscreen fluid, fuel, oil, water and antifreeze
    • Perform basic maintenance check: antenna, under the bonnet, inside the vehicle, inside the boot, and outside vehicle
    • Verify appropriate stickers/key tags are attached to vehicle (registration, plates, etc.)
    • May be responsible for maintaining an inventory of cleaning supplies

     

    Driving

    • Helping to assist with the pick-up and drop off of our customers
    • Driving the cars to and from deliveries and collections
    • Shuttling cars to and from car washes and dealerships for servicing

     

    TeamWork

    • Perform miscellaneous job-related duties as assigned
    • Co-ordination of logistics and some allocation of tasks to operatives
    • Flexible approach to working hours, able to work weekends

    Qualifications

    • 6 months work experience preferred
    • Must have a valid full driving licence for the UK 
    • No drug or alcohol related conviction on driving record in the past 5 years
    • Knowledge of vehicle cleanliness standards and ability to follow the rules of the road
    • Ability to work and succeed in a multi-cultural environment
    • Must be authorised to work in the EU

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