• 1link Vehicle Repair Administrator

    Surrey/Hampshire/Berkshire Counties
    Administrative/Clerical - All Positions
    Job ID
  • Overview


    Add an annual turnover of $20.9 billion to a rental and leasing fleet of over 1.9 million vehicles spread across 9,600 locations worldwide and you get Enterprise Rent-A-Car – a business that’s grown into the largest global mobility provider in the world.


    To maintain our uncompromising focus on customer service and to provide additional mobility options, we are looking for team members to join one of the newest divisions of Enterprise: ARMS® Claims Services in Aldershot. ARMS® Claims Services is responsible for a number of key business areas – namely our Credit Hire Claims Team, Damage Recovery Unit and Vehicle Repair Department.

    After an initial classroom-based orientation session, you’ll be assigned to one of our claims teams for hands-on claims training. Here you will learn valuable business skills from capable mentors who were once in your shoes. That’s because nearly 100% of our full-time employees started on one of Enterprise’s great training programmes, be it in our rental division, finance, claims or Enterprise Business Support.  This allows everyone to learn our business from the ground up and to understand how you play a significant role in seeing it succeed. Our promote-from-within culture ensures that you’ll have a well-rounded training experience and learn skills in customer service, negotiation, debt recovery, administration, management and the basics of litigation. Along the way, we’ll give you plenty of opportunity to show your skills, and we’ll reward your development with pay increases and opportunities for continued promotions.

    As you progress, increasingly more opportunities will become available to you. At Enterprise, we base rewards on performance, not seniority. (Which should be music to the ears of an ambitious go-getter like you). You can choose, as most people do, to continue your rewarding ascent within our claims operations managerial track or choose a more technical route.

    What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We are proud to say we have been in The Times list of Top 50 Employers Where Women Want to Work since it was conceived twelve years ago, and have been honoured with many other awards along the way.


    Who can apply?


    If you are enthusiastic about cars and are looking for an exciting new opportunity, or a pro with previous experience in the vehicle repair industry looking to further your career then look no further!


    The aim of the programme?


    Our training is designed to give you the knowledge, skills and experience you need to become a Vehicle Repair Manager in charge of your own team. Our managers are key players in the organisation. They oversee all aspects vehicle repair claims in addition to developing teams of motivated and enthusiastic people like you!


    Promotions and increased responsibilities


    As you get to know how our business works, and your ability to make solid business decisions develops, you'll soon find yourself moving up through the organisation. How fast you progress is entirely up to you. With our entrepreneurial philosophy, there's truly nothing holding you back.


    Here's the career path you can go through:


    Vehicle Repair Assistant

    Vehicle Damage Assessor

    Vehicle Repair Supervisor

    Vehicle Repair Field Manager

    Vehicle Repair Manager




    When you join our Vehicle Repair department you will be part of a team responsible for: 

    • Managing all aspects of maintenance repairs, reviewing and authorising 200+ claims per day
    • Utilising 1link to ensure accurate costs are authorised and paid for
    • Liaising with shops on the approval of estimates
    • Working with external assessors/engineers to minimise repair costs
    • Working with Remarketing on the sale of salvage units
    • Working in cooperation with Vehicle Repair & Risk Management to minimise group expenses and losses
    • Maintaining relationships with repairers and local/national vendors
    • Overseeing service and warranty repairs
    • Minimising downtime and establishing loss of use claims with maufacturers
    • Maintaining relationships with dealerships’ service departments and manufacturers fleet departments
    • Taking inbound and outbound calls


    The ideal candidate will need to display the following: 

    • An understanding of the basics of vehicle mechanics
    • A competent understanding of the Microsoft Office package – primarily Excel
    • Good organisational and communication skills
    • The ability to build and maintain working relationships
    • A track record of successful negotiation skills
    • The ability to work independently as part of a growing team  
    • Initiative to promote new ideas and impart these on other employees 


    Additional Information 

    • This role is a full time position which includes working half day Saturdays and some Bank Holidays on a rota basis. Standard hours are 8-5 or 9-6 also on a rota basis.
    • Regardless of your socio-economic and educational background, Enterprise will always look at how you perform against our competencies and will judge you on that alone.
    • Please let us know of any accommodations you may need to participate in our recruitment process.
    • Aldershot has great transportation links to other areas in Hampshire and surrey such as: Farnborough, Farnham, Camberley, Fleet, Basingstoke, Guildford and Woking.


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