Add an annual turnover of more than $20.9 billion to a rental and leasing fleet of over 1.9 million vehicles spread across some 9,600 locations worldwide and you get Enterprise Rent-A-Car – a business that has grown into the largest car rental company in the world! We are looking for a full time Claims Examiner to join our Damage Recovery Unit* (DRU) here in our recently formed ARMS Claims Services division, based in Aldershot, Hampshire.
From day one you’ll join a team that’s in charge of reviewing losses (damage that has occurred to our rental vehicles) and assessing their recovery potential. You will be responsible for deciding if the claim is recoverable or whether it should be closed through research and verification of policies. It’s an exciting role where you’ll be making quick decisions within a 24 hour time frame.
You will frequently be contacting insurers and customers. Whether this is in person, by phone or in a letter you must have excellent communication skills. Along with this you’ll need to be highly organised with excellent time management to ensure that you and your team meet the deadlines and targets.
*The Damage Recovery Unit is a busy department that's responsible for reviewing & recovering all damage claims to our vehicles for the whole of the UK & Ireland.
Key responsibilities and accountabilities will include, but are not limited to:
The successful candidate will be able to demonstrate the following skills and competencies: