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Summer 2018 - Damage Recovery Unit Intern

Summer 2018 - Damage Recovery Unit Intern

Job ID 
Surrey/Hampshire/Berkshire Counties
Internships - All Internships

More information about this job


Are you looking to earn some cash over the summer months?


Do you want to learn more about the UK business of Enterprise Rent-a-Car, the largest car rental company in the world?


If the answer to the last 2 questions are yes, and you’re self-motivated, passionate about customer service and have an eye for detail this could be the part time summer job for you!


Our offices in Aldershot are buzzing, which isn't surprising as we're one of the biggest employers in the area. We are currently seeking Temporary Summer Interns to join our Damage Recovery Unit; a busy team that's responsible for recovering damage to our vehicles for the whole of the UK.


You'll be all geared up for a day negotiating with individuals, insurance companies, corporate customers and credit card companies. You'll need a good eye for detail to ensure that we keep track of the numerous claims that come our way.


Everyday you'll be determining which claims must be worked, so we'll need you to demonstrate to us that you're able to make sound decisions based on your analysis of the situation. Along with this you'll be comfortable talking to both business and retail customers over the telephone and not afraid to have a difficult conversation.


Salary: £7.83 per hour 

Hours: 40 per week (Monday-Friday 8-5 or 9-6)

Location: Aldershot, Hampshire 






Key responsibilities and accountabilities may include, but are not limited to:


  • Working vehicle damage claims within 24 hours of notification to determine recovery potential.
  • Managing inbound and outbound calls, emails and correspondence to provide exceptional customer service and deal with complaints appropriately.
  • Producing professional written communication including tasks such as writing, editing and proofreading correspondence and brief reports.
  • Preparing files for billing through thorough research, attention to detail and process requirements.
  • Interpreting loss data in conjunction with debtor feedback to establish settlement needs & parameters.
  • Negotiating with individuals, insurance companies, corporate customers and credit card companies.
  • Initiating appropriate contact for the ultimate recovery of claims within 90 days.
  • Maintaining accurate accounts of collections and incoming payments on claim files.
  • Ensuring consistency and accuracy in all relevant admin procedures.





Successful candidates will be required to demonstrate the following skills and competencies: 

  • Proven ability to provide exceptional customer service
  • Above average ability to achieve goals as part of a team
  • Excellent verbal and written communication skills
  • Strong work ethic
  • Exceptional time management skills
  • Able to work to a flexible schedule
  • Able to work well as part of a team and independently 
  • Negotiation skills are desirable but not essential


Please note that due to the nature of the role, successful applicants will require a security check which involves Financial Probity and Basic Criminality. If successful at interview you will need a valid passport in your current name and proof of address dated inside the last 3 months.



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