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Support Engineer - Windows

Support Engineer - Windows

Job ID 
2018-232657
Location 
UK-Egham
Area 
Egham
Category 
Information Technology - All Positions

More information about this job

Overview

With an annual turnover of $22.3 billion and a rental and leasing fleet of over one million vehicles spread across 9,900 locations worldwide, Enterprise Holdings – owner and operator of Enterprise Rent-A-Car, Alamo Rent A Car and National Car Rental – is a company that’s grown into the largest global mobility provider in the world.

 

An opportunity has arisen within our European IT Infrastructure team based at our European Corporate Office in Egham, Surrey for a Support Engineer focused on Windows.

 

You will need to have advance support experience within IT Infrastructure solutions focused on Windows, this will be delivered across multiple technologies and geographic boundaries. 

 

This role offers the chance to be an integral part of a growing team delivering bespoke and customised solutions to the European arm of Enterprise Holdings.

 

You will need to be at ease collaborating directly with internal technology owners, operating groups, business departments and external partner vendors so good communication skills are a must!

You will be involved in the investigation, diagnosis, and then resolution of complex issues without known solutions as well as participating in efforts to identify and eliminate the root cause of issues. You will then follow up with documentation to assist with future proofing and trouble shooting!

  

We are looking for you to demonstrate your strong leadership, organisational, communication and customer service skills as you will be responsible for managing multiple escalations simultaneously.  You will need to be highly process orientated, someone who upholds the standards, processes, and procedures.

 

If this sounds the perfect role for you, please hit the apply button!

Responsibilities

You will be required to:

  • Investigate, diagnose, and resolve complex issues without known solutions; make recommendations and define action plans.
  • Track, diagnose, replicate, troubleshoot, and resolve issues involving the end user computing environment and possible software/hardware issues.
  • Support efforts to identify and eliminate the root cause of issues in the environment.
  • Create documentation of knowledge resulting from investigative and support activities and publish this information for support of future occurrences.
  • Assist others with working a case; utilize area of expertise in order to facilitate solutions for the customer.
  • Participate in technical communications within team to share best practices and learn about new technologies.
  • Focus on an area of technical specialization and stay up to date on knowledge related to area.
  • Perform task automation and implement process improvements; recommend enhancements that result in increased quality and service.
  • Maintain established service level agreements to manage customer expectations and quality standards; identify opportunities for improvement.
  • Protect our customers, our employees, and our brands by incorporating security and compliance in all decisions and daily job responsibilities; follows security policies and procedures; continuously identifies and recommends opportunities for improving security.

Qualifications

  • Microsoft or Citrix Certification or equivalent qualified preferably ITIL
  • Experience in support of IT Infrastructure environments / large helpdesks

 

  • Foundations/Practitioner/Operations Certification or equivalent qualified
  • Good verbal and written communication skills.
  • Demonstrated time management and organizational skills.
  • Self-motivated and a team player with exceptional work ethic.
  • Methodical approach to problem resolution.
  • Advance Technical knowledge of some of the technologies: Citrix Xendesktop, MDM, O365.

 

Additional Information

 

The role is based at our European Head Office in Egham, Surrey, TW20 9FB.

 

Please let us know about any accommodations you may need to participate in the recruitment process

  • Hours: 40 per week
  • Salary: Competitive

 

How to Apply

 

We take great care in our recruitment process to find the ideal candidate. It’s not all about us, we want you to have the chance to find out what we’re all about.

  • The first step is our application form, which takes about 30 minutes to complete. As well as telling us lots about you, it helps us identify the kind of competencies that we look for in our Software Engineers. 
  • If your application is successful one of our Talent Acquisition team will be in contact to arrange a competency based telephone interview.
  • Finally you will be invited to attend an interview with the hiring manager and you have the chance to meet the team. 

 

If you have any questions regarding this position, please contact our Talent Acquisition Manager, Samantha Meredith.

 

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