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Customer Service Support Assistant

Customer Service Support Assistant

Job ID 
Surrey/Hampshire/Berkshire Counties
Administrative/Clerical - All Positions

More information about this job



Add an annual turnover of $20.9 billion to a rental and leasing fleet of over 1.9 million vehicles spread across 9,600 locations worldwide and you get Enterprise Rent-A-Car – a business that’s grown into the largest global mobility provider in the world.


To maintain our uncompromising focus on customer service and to provide additional mobility options, we are looking for team members to join one of the newest divisions of Enterprise: ARMS® Claims Services in Aldershot. ARMS® Claims Services is responsible for a number of key business areas – namely our Credit Hire Claims Team, Damage Recovery Unit and Vehicle Repair Department.

After an initial classroom-based orientation session, you’ll be assigned to one of our support teams for hands-on training. Here you will learn valuable business skills from capable mentors who were once in your shoes. That’s because nearly 100% of our full-time employees started on one of Enterprise’s great training programmes, be it in our rental division, finance, claims or Enterprise Business Support.  This allows everyone to learn our business from the ground up and to understand how you play a significant role in seeing it succeed. Our promote-from-within culture ensures that you’ll have a well-rounded training experience and learn skills in customer service, negotiation, debt recovery, administration, management and the basics of litigation. Along the way, we’ll give you plenty of opportunity to show your skills, and we’ll reward your development with pay increases and opportunities for continued promotions.

As you progress, increasingly more opportunities will become available to you. At Enterprise, we base rewards on performance, not seniority. (Which should be music to the ears of an ambitious go-getter like you). You can choose, as most people do, to continue your rewarding ascent within our managerial track or choose a more technical route.

What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We are proud to say we have been in The Times list of Top 50 Employers Where Women Want to Work since it was conceived twelve years ago, and have been honoured with many other awards along the way.


Who can apply?


If you are a rookie looking for an exciting new opportunity, or a claims pro with previous experience looking to further your career then look no further!


The aim of the programme?


Our training is designed to give you the knowledge, skills and experience you need to become a Claims Manager in charge of your own team. Our managers are key players in the organisation. They oversee all aspects of a claim, from first notification through to recovery in addition to developing teams of motivated and enthusiastic people like you!


Promotions and increased responsibilities


As you get to know how our business works, and your ability to make solid business decisions develops, you'll soon find yourself moving up through the organisation. How fast you progress is entirely up to you. With our entrepreneurial philosophy, there's truly nothing holding you back.


Here's the career path you can go through within our Damage Recovery Unit: 

  • Support Assistant
  • Examinations Handler
  • Recoveries Specialist
  • Senior Recoveries Specialist 
  • Team Supervisor
  • Team Manager
  • Head of Claims



When you join our Damage Recovery department you will be part of a team responsible for:

  • Providing exceptional customer service
  • Dealing with complaints and finding suitable resolutions
  • Negotiating with customers regarding damage claims
  • Demonstrating a strong work ethic and commitment to getting the job done
  • Ensuring consistency and accuracy in all relevant admin procedures



You don’t need loads of industry experience to join us as a Support Assistant. We are looking for people with bags of enthusiasm and the following skills:

  • An aptitude for delivering great customer service 
  • Excellent communication skills and attention to detail
  • A competitive spirit and the drive to meet targets and deadlines 
  • Demonstrated time management skills
  • A knowledge of Microsoft Office products, internet and telephone skills




Additional Information


  • Regardless of your socio-economic and educational background, Enterprise will always look at how you perform against our competencies and will judge you on that alone. 
  • Please let us know about any accommodations you may need to participate in our recruitment process.
  • Aldershot has great transportation links to other areas in Hampshire and Surrey such as: Farnborough, Farnham, Camberley, Fleet, Basingstoke, Guildford and Woking.



Please note that due to the nature of the role, successful applicants will require a security check which involves Financial Probity and Basic Criminality. If successful at interview you will need a valid passport in your current name and proof of address dated inside the last 3 months.


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