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HGV Fleet Coordinator- Shrewsbury

HGV Fleet Coordinator- Shrewsbury

Job ID 
2017-215868
Location 
UK-Shrewsbury
Area 
Shrewsbury Shropshire
Category 
Customer Service/Support - Customer Service/Support

More information about this job

Overview

Add an annual turnover of $20.9 billion to a rental and leasing fleet of over 1.9 million vehicles spread across 9,600 locations worldwide and you get Enterprise Rent-A-Car – a business that’s grown into the largest global mobility provider in the world. Enterprise Flex-E-Rent provides a flexible rental solution to long term customers throughout the UK and we are currently looking to recruit a Fleet Coordinator to join our HGV Maintenance team in Shrewsbury

 

The HGV Fleet Coordinator role involves managing and pro-actively controlling both scheduled and unscheduled maintenance, including roadside breakdowns, MOT's and servicing for a specific fleet of vehicles. 

Direct interaction with customers, colleagues and suppliers will play a major part within this role and as such, excellent communication skills are essential.

Responsibilities

  • The below responsibilities will be predominantly based around our Fleet of HGV's
  • To assume responsibility, for all maintenance related issues for a portfolio of customers.
  • This will include breakdowns, arranging inspections, MOT’s and any other fleet related operation.
  • Ensuring that all the above are completed to the customer’s satisfaction and handling any maintenance related problems during or after the rental.
  • To expedite and follow through breakdowns and possible re-charges notification, whilst maintaining and developing customer confidence and satisfaction.
  • To run daily reports and periodic reports as required.
  • To maintain effective administration systems, including accurate and comprehensive data entry onto computerised systems, in line with Company requirements and procedures.
  • To organise and book vehicle maintenance, servicing and MOT’s in accordance with Company and legislative requirements. Operating best practice at managing and minimising all maintenance costs, without compromising customer service.
  • To identify and action any relevant “Loss of Use” claims.
  • To manage and coordinate activity of reporting staff and also allocated fitter resource
  • To build a rapport with customers and suppliers alike and to gain their confidence and trust.

Qualifications

  • Experience of managing a fleet of heavy commercial vehicles is essential
  • Must be able to determine and manage priorities; be detail conscious and have excellent interpersonal and communication skills with both internal and external customers
  • Should be able to demonstrate experience within the commercial vehicle maintenance industry and have a good general basis of commercial vehicle technical knowledge
  • Must possess a good standard of IT skills

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